Shop / Depot Service

The first question to consider is, "What's more important Economy or Convenience?" Most people opt for economy, I know I would. Basically this means getting it into the shop or as we say to the nearest Computer Hospital. Not only is this less expensive, it generally is the best way to handle computer problems especially if the system is in need of diagnostics. But wait, Computers Made Ez has alternatives.

Our rates are the lowest in Canby if you figure in honesty, competence, speed of service and the other intangibles you look for in a service business. But if driving to the computer store is not in your near future then we offer our same low shop rates with the benefit of "Pick-Up/Drop-off" for a nominal charge.

If the work does require that a technician comes to your location for whatever reason, such as DSL setup, a wireless network or whatever the case may be, Computers Made Ez has onsite rates starting as low as $79.00/hr. plus a nominal trip charge.

Our philosophy, is to give the customer value and he will come back!

Still let me warn you that many companies tout the benefits of coming to your location. Why not? On-site repairs typically run 2 to 3 times the price of a shop based repair. Most of these computer geeks and computer gurus don’t even have a shop, so they can only offer on-site service. Or they’re nationally run service organizations that use local subcontractors. Subcontractors are generally the worst tech support you can get. You’re not their customer so they don’t worry about coming back to see you as a repeat customer (unless that is they try to steal you from their employer). They generally don’t have the authority to do what’s best for you, the customer, because they’re working for some Yahoo who just wants to take your money. These kind of companies are like used car salesmen. We have been contacted to work for some of these and companies have found that their priority is making a profit not taking care of the customer.

Onsite repairs are usually double what shop based service costs. The reason is simple – economies of scale. In other words, a tech can work on 4 or 5 or more systems at a time in the shop. At your place he’s generally working on just yours. And if your problem is virus or malware related, much of the repair process means allowing the system to sit there and scan. A costly proposition no matter what the rate is!

If they can’t get it right on site will they take it and make it right? And then, at what cost? Computers Made Ez offers a guaranteed maximum rate. This means, excluding parts, you don’t pay any more for labor – if we can’t get it done right on your site, we’ll pull it back to our shop, fix it, and bring it back out to you for no additional charge.

HERE ARE SOME THINGS TO CONSIDER:

• Are your files backed up?
  
  
• What were you doing that caused the computer problems?
  
  
• Is your computer protected against infections?
  
  
• How old is your computer?
  
  
• Is the computer for business or personal use?